If you have ever had to deal with IT problems or other technological concerns, you’ve probably asked yourself “what is ITIL?” and wondered how it could benefit you. Many people have pondered what is ITIL in the past and have been confused by the answers. That’s probably because the online source is filled with contradicting guides.
That’s why we’ve created this simple and comprehensive guide. We’ll answer “what is ITIL?” for you and will give you a head start on implementing it in your business. You will get an insider’s guide into who should use this process, what companies have used it in the past, and even receive useful tips on ways to integrate it into your business. By the time you are done reading this article, you will not only know the answer to “what is ITIL?” but you should also be able to explain it to others with ease.
What Is ITIL?
ITIL is also known as the IT Infrastructure Library. It is, in essence, a guide that explains the best practices for implementing comprehensive IT services. Originally developed in 1980 by the Central Computer and Telecommunications Agency in England, it has become one of the most respected and useful guidelines for IT development. As it has expanded, experts continue to add more concepts and strategies for better usage.
The initial goal with ITIL was to create guidelines that would help improve and standardize various procedures within the office place. Since then, it has become the international standard for IT management and is currently owned by Axelos. This company continually updates its definitions of ITIL and strives to make it more useful and beneficial.
Who Uses ITIL?
Any organization that needs a comprehensive and coherent IT strategy can use an ITIL procurement process. It is particularly useful for companies that focus on technological processes, such as software manufacturers. However, it has been used by a broad range of industries thanks to its adaptable concept. Just a few that have used it include:
- Cyber security firms.
- Sales-oriented businesses.
- Cloud storage facilities.
- School districts.
- Major corporations.
- Small family-owned businesses.
The adaptability of ITIL makes it a useful guideline for an almost limitless number of companies. For example, NASA has used it to keep their IT programs running smoothly and efficiently. In this way, they have kept their space operation safe and avoided unnecessary loss of life.
Moreover, organizations as diverse as Wal-Mart and The Walt Disney Corporation have utilized ITIL. These companies have a broad range of operational satellites. ITIL helps to keep everything running smoothly between them. It is a useful concept for anyone who needs IT solutions.
How to Implement ITIL
The best way to access ITIL is to go to the Axelos website and search among different books that make up this framework. The first version stretched out to 30 huge textbooks. These materials cover concepts as diverse as service support, service delivery, applications management, and security management. In 2000, these articles were condensed into seven different books.
Currently, there are five volumes that you can purchase and read through to understand ITIL implementation fully. Each core book has a variety of tools and recommendations on how to automate your IT processes, which methods you need to take to fully streamline this process, various strategies that you can implement, and detailed tips that expand your range of use.
For example, the ITIL Service Strategy volume is designed to help create goals and prioritize objectives for your customer needs. ITIL Service Design establishes a strategy for building a plan using the RACI (or responsible, accountable, consulted, and informed) matrix.
ITIL Service Transition helps businesses focus on the development of various services for your business. Meanwhile, ITIL Service Operation helps professionals create practices for balancing your costs and investment in IT. Each book costs anywhere from $35 to over $100. Nonetheless, they are an excellent training investment for your IT department.
Four Tips for Implementing ITIL
The following four tips are designed to help you implement ITIL comprehensively and coherently. They are simple to understand and provide you with the help you need to create a useful platform.
1. Consider Your Customer’s Needs
ITIL should be focused on satisfying your customer’s needs while decreasing your IT cost. For example, you can create a simple method for processing orders. By consulting ITIL, you can make sure that it remains intact and operational for years to come.
2. Take Advantage of the Modules
One reason that ITIL has become so successful is its module design. You can customize your implementation of ITIL in many different ways. It might take a little time to balance out these modules. Nonetheless, you should be able to find a system that works for your particular type of business.
3. Train Everyone
Don’t satisfy yourself with just training your IT department in ITIL. Hold a business-wide training session in which everyone receives an in-depth guide to this methodology. This training helps ensure that they can manage various IT needs. And don’t forget to get certification for your IT technicians to further improve their understanding.
4. Understand the 80/20 Rule
Even with ITIL, your processes are only going to cover about 80 percent of all IT problems that occur. As a result, it is important to create an adaptable backup plan for the 20 percent of concerns. These unexpected issues are likely to baffle your business and throw your IT department for a loop. Thankfully, ITIL has several emergency guidelines you can use to create a better practice for implementation.
Our final thoughts on the answer to “what is ITIL?” is that it is a powerful way to manage your IT needs and to streamline your services. You should have a solid understanding of this system and should be able to use it in your business competently. If you have any more questions, feel free to contact us or to post a comment below.
We also love hearing from readers who have real experience working with ITIL. Contact us if you want to explain the answer to “what is ITIL?” in your own words or if you have other tips you want to share with readers like you.