By: Sally Smoczynski
Has your organization ever implemented or potentially needed to implement, audit or certify to more than one quality initiative? If so, would you be concerned about duplication of effort and additional costs?
As a Managing Partner in a consultancy firm that specializes in the implementation of ISO Standards, very often our clients have already passed a Capability Maturity Model Integration (CMMI) level 3 Assessment or gone through a Standard CMMI Method for Process Improvement (“SCAMPI”) process. In these situations, the integration of ISO 20000 Service Management and CMMI , while not seamless, is a natural process over time, particularly at a CMMI level 3 for Services and above.
Certainly, this example would be an opportunity to have an integrated assessment approach available to better integrate the whole quality control system of an organization, and, at the same time, better collectively analyze the strengths and weaknesses of that system.
I would like to focus your attention to a recent whitepaper report, written by Subrata Guha, Director of IT Services for UL DQS, Inc. In this report Subrata writes about an integrated assessment he and his firm conducted combining ISO 9001 and CMMI for Development. The roadmap of this integrated assessment (audit) process included both the ISO 9001 Stage 1 and Stage 2 audits as well as the full SCAMPI 8 for CMMI Development. The result was an effective assessment that reduced staff time requirements and audit / assessment days – and therefore, costs.
This report provides an exciting opportunity for organizations to share a more robust integrated foundation between ISO and CMMI.
This whitepaper also suggests that this integrated assessment methodology can be created for ISO 20000 Service Management System and CMMI.
I welcome our readers to read this whitepaper and please share your thoughts and comments on this integrated assessment potential option. And, if applicable, pass this information along to those IT Service Management and Quality Management team members in your organization.
Photo courtesy of itil.org