An incident can be defined as: (a) an event that has the capacity to lead to human, intangible or physical loss, or a disruption of an organization’s operations, services or functions — which if not managed, can escalate into an emergency, crisis or disaster and/or (b) a security event that compromises the integrity, confidentiality or availability of an information asset.

An incident might also be described as a situation that might be, or could lead to, a disruption, loss, emergency or crisis.

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