A lot of shrewd self-employed business owners understand IP-telephony because they associate it with applications like Skype. You can use apps like this to call through the internet and make either free voice calls or a low-cost voice call to the person needed. However, Unified Communications takes the concept of IP-telephony and expands it to open new channels of communication.
What’s the big idea behind it? Unified Communications deals with integrating business data and telephony over into the same network. You firm up your ability to combine data, voice and video information into your business applications.
Some of the things you can do with this technology include instant messaging streams, emails, faxes, voice phone calls and video conferencing. All of the information turns into chunks of data, which makes it more translatable. Because of the unification, you can use a single phone number to make life much simpler. Here are some more details about this system.
What Are Unified Communications?
To understand unified communications, we should first know how it differs from the other standard telecom systems. Basically, it makes use of digital IP networks and server-based technologies. Unlike an analog telephone system, voice information is transmitted over a network in what’s referred to as a digital packet.
It works a lot like email. In their essence, unified communications were designed so that employees can work in a more timely and efficient fashion. Meanwhile, unified communications hand you the freedom to work from anywhere.
Who Uses Unified Communications?
Businesses will often make use of this form of telephony when they have co-workers or collaborate on a team. If needed, unified communications let you share information through a video on a mobile device or desktop to demonstrate what you need. You can also communicate better with your teammates, which lowers the number of errors on the job.
According to Inc., businesses involved in travel report 46 percent savings when employees travel for more than five days annually. Anyone could use this system to boost their overall productivity and profit from it. In particular, businesses located over different geographic regions will gain a lot of benefits from using this type of system. This technology lets the caller reach through at the right time, and as a user of the phone, you benefit because you have a single number where you can call from all your devices.
How to Install Unified Communications?
If you want to install this form of telephony, you can apply a device package to all of your Cisco managed servers. After you have applied the device package, it enables new device support, and you will need to do a cluster-wide reboot for your devices to register properly. To use the software, you will first have to perform all the software installations and upgrades.
Today’s conference rooms look different than what they did in the past. You want to choose your vendor carefully based on what’s needed. This technology continues to expand more from cubicles into conference rooms. That also allows companies to improve their efficiency. Identifying and employing a new system might not always be easy.
While new communication tools do have a powerful effect, they can still be problematic for an IT administrator. You want to take your time to identify the right vendor for your specific purpose. This lets you look at the infrastructure, employee training and you can even enhance employee productivity through this method.
Tips for Making the Most of Unified Communications
Tip #1: Understand Your Business Goals
Unified communications provide you a powerful set of tools, but you should never get swept away by the sparkle of the latest technology. You don’t want to lose track of how to deploy it in your daily operations. The first key involves looking at the right vendor that employs business strategies to be beneficial to you.
Tip #2: Pay Close Attention to All the Costs
Many times, businesses only look at the upfront costs, which is where the trouble of investing in this technology comes in at. You have no system out there that runs on its own forever, and you have ongoing licensing support, maintenance and the cost of upgrades to implement it successfully.
Tip #3: Do You Really Need the Hardware?
Sometimes organizations don’t necessarily need to invest in hardware. Instead, when you invest in web-based or a cloud-based software, you can save your company thousands of dollars. In particular, you can save extra dollars with this software when you lack the staff to support the program. For a larger company, you will find the advance in it because it frees up your IT staff to focus on more important technology issues.
Tip #4: Know the Subtle Intricacies
A lot of IT administrators have taken a new approach to building a system. Through this system, you can build your own customized communication system and address the needs of an organization. Just exercise caution with long-term problems.
Tip #5: Maintenance- Don’t Underestimate It
Sometimes a third-party vendor to specialize in maintenance of unified communications becomes an investment for the long term. A lot of companies specialize in it and charge less than what an organization will pay to do it themselves.
Tip #6: Look for a Vendor with Ongoing Support
If you use unified communications, you may need ongoing support to keep your system up and running. Search for a vendor that supports your needs to deliver the best experience. In addition, a vendor that offers support ensures you get the most out of your configurations.
Summing It Up
Through the right tools, unified communications can be a powerful asset to add to your business arsenal. Nevertheless, if you implement it incorrectly and neglect the maintenance, it can also be one of the most problematic investments you will ever make. Success hinges on using a dependable vendor. If you have knowledge or experiences with this technology, feel free to share your experiences.