Response and attendance during the “Business Impact Analysis Webinar: Methods and Techniques That Work!” was great and we thank all of our readers for their support and participation.

Click the link below to view the Slide Deck of that webinar.

BIA Webinar V2.0(drb)

Once again, the presenters for that webinar were:

Donald R. Byrne, CBCP, CDCP, CBRO-I, Lead Auditor

The former CEO of several companies, Don Byrne brings an executive perspective to resiliency planning. Don’s expertise includes all types of technology, dealing with operational challenges, and strategic planning. He is on the Board of Directors of several companies and professional organizations. His experience includes working with government agencies and firms in the legal, insurance, manufacturing, maritime, energy, and supply chain fields as well as cultural institutions, non-profits, and data centers. Don is an Adjunct Professor at Boston University where he teaches graduate programs in business continuity, risk and security.

A sought-after speaker at conferences, Don serves as a Director of several professional societies. Currently, he is the Association of Contingency Planners representative to the ANSI National Accreditation Board’s Committee of Experts (ANAB-COE). Working under a contract with the Department of Homeland Security (DHS) this group is charged with developing national standards and practices for the United States in the area of Business Continuity Management and advising the government on the PS-Prep program. Don is also a member of the core technical committee working with the American Society for Industrial Security (ASIS International) on a forthcoming international (ISO) standard in the area of business continuity.

A Lead Auditor, Don is the Program Manager for Business Continuity at one of the largest certification firms in the U.S. He has participated in sanctioned audits of international standard BS 25999 in both the US and Asia. Don is working with other interested parties and organizations to develop a small business continuity standard, a community resiliency benchmark tool, and personal preparedness guidelines.

A graduate of the U.S. Army Chemical and Biological Warfare School, Don has spent much of the past thirty years working in the fields of computer development, emergency management, business continuity, and operational resiliency. His technical expertise includes storage technologies, customer relationship management, document management, and workflow solutions. He has been the CEO of several successful firms involved in the development of risk management software and is active in the emerging area of electronic discovery.

An entrepreneur and former venture capitalist, he has helped launch several technology firms. Don is the founder and Managing Director of North River Solutions (NRS), a consulting, and research firm; and is CEO of Metrix411, a software company specializing in assessments and business benchmarking. Both these companies maintain a worldwide presence with offices in North America, Europe, the Middle East, and China. North River Solutions offers a full range of business and resiliency planning services including strategy development, pre-audit assessments, crisis management, risk assessments, business impact analysis, education and awareness programs, executive communications training, and plan testing and evaluation.

NRS has teamed with several insurance firms and leading educational organizations to develop specialized programs for various government, private sector, and non-profit institutions. Working with others, the firm has developed the Resiliency-1 Index, a benchmarking tool that assesses an organization’s level of preparedness across twelve operational areas. Similar assessment tools covering various ISO standards as well as supply chain concerns and the threat from natural hazards are in active development and will shortly be available from Metrix411.

Don holds degrees in mathematics and philosophy, has a Masters in International Marketing, and has earned professional certifications in the areas of business continuity planning (CBCP) and data center operations (CDCP). He is an ISO Lead Auditor and a contributing writer for the Domestic Preparedness Journal and the NEWS website



New York City


University of California at Berkeley, BA  in English Literature (Renaissance)


  • Montague Risk Management – President
  • Exchange Resources, Inc.  (Trading Floor Recovery) –  Director of Consulting
  • Comdisco, Inc. – Consulting Director for NY Metro Region
  • SLIGOS, S.A (Paris, France) – Senior Consultant
  • SRI International (formerly Stanford Research Institute) –  Senior Computer Scientist
  • Bank of America – Network Security Manager
  • Amdahl Corporation – Systems Programmer, Data Security Manager


Ms. Lucey is a thought leader in the business continuity/disaster recovery industry.  She has published many articles and interviews on a variety of subjects related to BC/DR in UK and US industry journals.  She is a sought-after speaker at industry conferences: in the last 10 years, she has given 40+ individual conference sessions (in both English and French), and has chaired 5 industry panels on subjects ranging from Title IX (PS-Prep) to Supply Chain Resilience, to HIPAA and other regulatory issues.

She has also received extensive recognition from her peers in the industry:

  • 1998:  received the inaugural Business Continuity Practitioner of the Year Award, given by IBM to the individual who has made the most significant contribution to innovation in the field that year
    • 2000:  certified as a Fellow of the Business Continuity Institute (FBCI).
    • 2005:  inducted into the Contingency Planning and Management Hall of Fame

She is the sole practitioner to date to hold all three of these industry distinctions.

  • 2007:  elected Chair of the Contingency Planning & Management  Advisory Board
  • 2008:  founding President of the USA Chapter of the Business Continuity Institute
  • 2009:  elected Member of the Board of Directors of the Business Continuity Institute

Double nationality: US, EU (Ireland)

Fluent in both English and French

Exceptional management, communication, presentation and leadership skills.

Mark Carroll

Mark Carroll is the former Vice President of Business Continuity for enterprise operations at Fidelity.  During his Fidelity tenure, in addition to BCP, he has had responsibility for risk management in the areas of Records, Vendor Risk and Technology Risk.

Prior to this Mark served as Director of Global Business Continuity for Procter&Gamble with responsibility for Gillette Business Continuity plans worldwide; a total of 150 Gillette and vendor sites globally.  In this capacity he built the Gillette BCP program into a best-in-class, global continuity function.

Mark also held the position of Director of Worldwide IT Audit with Gillette, responsible for the Information Technology audit function globally as well as reorganization and integration of the business audit function.

He holds certifications at the highest levels in the industry including Business Continuity (MBCP and FBCI), IS Security (CISSP), IS Audit (CISA), IT Governance (CGEIT), Integrated Resource Management (CIRM) and Production and Inventory Management (CPIM).  Mark is a regular speaker at industry conferences on Business Continuity and is on the Editorial Advisory Board of Continuity Insights magazine.  He is a graduate-level instructor in Risk and Organizational Continuity at Boston University and serves as Faculty coordinator and key architect of the University’s graduate program in Business Continuity, Security and Risk Management.  He is also the 2010 recipient of the University’s Deveau award for teaching excellence.

Mark is a magna cum laude graduate of Boston College with undergraduate degrees in both Economics and Political Science.  He has an MBA in Finance from Babson College.

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