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As a response to several inquiries from our readers asking assistance in their efforts in presenting justification for their companies to pursue the implementation of quality management systems (QMS), processes and controls into their companies, and, to hopefully, also attain levels of compliance with recent ISO standards, our staff recommends reading a recently published study (June 2012) prepared by the Center for Economics and Business Research (Cebr).

While the study primarily looks at businesses in the U.K., our staff believes that you will find many methodologies of measurement and application which apply to companies both in and outside the U.K.

The primary focus of the study was to determine any and all economic impacts of quality management systems on the success and productivity levels of organizations in the private, public and voluntary sectors.

To quickly summarize — the major conclusions drawn from the findings portrayed in this study are as follows:

  1. Quality management systems effectively implemented in organizations, have already contributed substantially to the success of those organizations, judged against a wide array of metrics where such return on investment (ROI) data supports a conclusion that businesses can typically expect to make more from their new quality management systems than they spent implementing them.
  2. QM systems have, in aggregate, proven themselves important and significant contributors to the health of both organizations and the macro economies in which those organizations exist, and
  3. If such quality management systems were instituted more widely by organizations in all sectors of the economy, these desirable effects would become even more pronounced, to the benefit of both the organizations individually and to the macro economy in which they exist as a whole.

These three conclusions strongly imply that businesses would stand to benefit from net reductions in costs and net increases in revenues and profits by effectively implementing quality management systems into their organizations.

Click here to read the full report.

If applicable, please pass this information along to those organizational resilience planning team members in your organization.

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